Dear Valued NARPRO Members,
These are unprecedented times. With everything going on we want to assure you that we are here to help. Our NARPRO certified Auto Shops will remain OPEN. Even if they do a full lockdown, the auto repair industry will be considered an Essential Service. With that being said we will continue to service vehicles and we are committed to taking precautions to keep our customers, employees and everyone we contact safe.
You can get your car fixed without ever needing to enter our shop. Here’s how:
No Contact Drop Box: We have a key drop at our front doors. We have drop envelopes, or you may use your own. We will need basic information: your name, phone number and vehicle.
Include service information, or you can do it by phone, text or online @ any local NARPRO Shop
Disinfecting Keys and Vehicle: Upon receipt your keys will be disinfected (as a precaution). While our staff works on your vehicle, they will wear safety gloves. Once the work is done on your vehicle, we will disinfect any high-touch areas, such as the steering wheel, gear shift, rearview mirror and door handles… Before returning your key we will disinfect it again.
Phone and Email Communication: We can contact you via phone, text or email so you know what is going on with your vehicle and approve any work to be done. No need to wait at the shop.
Pay by Phone: Give us a call and pay over the phone. No need to come in to pay.
Delivery: When your vehicle is complete it will be parked and sanitized. Then we will lock it, sanitize the key, secure key in lock box and program your access code to insure only can access your key.
Vehicle Pick Up and Delivery: You can even have your vehicle repaired without leaving home. Your local NARPRO shop will pick up your car from your home or office and return it when it’s done – for FREE*.
Do NOT Fear: We are not afraid of you. We would love to see you. Come on in! We are sanitizing the office, front counter, door handles, and bathroom very regularly to reduce the spread of germs.
Have questions or suggestions? Want to schedule an appointment? Visit Our Find a Shop Page and we will be happy to do anything we can to help.
Stay safe and wash your hands – we’ll get through this together! 😊
Wishing you health and happiness,
Neighborhood of Automotive Repair Professionals