Auto repair in Phoenix applies to both your car’s body and operating parts. You must have a number of questions answered before deciding where to take your car for repairs. Include the following questions to protect yourself, your car and your pocket.

1. What type of parts are used?

Shops can use aftermarket, new, or used parts when performing repairs. Find out which type the shop uses. Aftermarket is the term given to parts that are manufactured by a company other than your car’s original manufacturer. The term applies to parts used for appearance, performance, collision and replacement purposes. These parts are not going to be factory installed on a new vehicle. You can usually save a bundle of money by using these parts for your auto repair, though. The quality can be comparable to those factory-installed parts. It all depends on the extent of damage done to your auto. Aftermarket parts don’t do well with all types of damage. Consulting with a trained professional will solve the dilemma.

New parts, of course, will likely provide the highest quality at higher costs. Used parts can be a good deal. It just depends on the quality and usage factor. Asking what type of part will provide valuable insight.

2. What type of insurance does the shop hold?

Not many customers ask this question. You need to know how protected your vehicle will be while being repaired. Ask whether the shop carries fire and theft insurance. This will protect your car in case it is stolen, vandalized, burglarized or destroyed while in the shop’s possession.

3. How long has the shop been operating?

There is nothing wrong with new shops. You just need to see a business license to ascertain their legality. You do not want to deal with an illegal shop. It can damage your reputation, car and pocketbook.

4. What is their experience?

You must ask what special qualifications the mechanics have for performing duties. Are they ASE certified? Do they specialize in certain types of repairs?

5. Do they provide a warranty?

Some shops proudly state they offer life-time warranties. It is important to know that these warranty types are usually very restrictive and unrealistic. Ask if the shop provides a written warranty. When the answer is no, look elsewhere. When the answer is “yes”, ask what is covered under the warranty. How long is the warranty applicable? Realize that the common industry warranties include three years for entire paint job and two years for body work.

6. Do they offer customer incentives?

Incentives can include discounts, membership cards, special deals, free upgrades and other perks to show appreciation. Choose shops that value their customers.

7. Are they part of an industry network?

Shops that are part of an industry network database can assure you of excellence in a number of areas. Ask if the shop is included in NARPRO, standing for the Network of Auto Repair Professionals. Shops listed in this database must pass a stringent 26-point testing procedure to reflect integrity, expertise and customer satisfaction. Only the best in the industry are allowed into this prestigious database. NARPRO has been around since 2005 to help Phoenix area people find reputable, honest, and respectable repair services.

Preparing the above list of questions can make the process of finding auto repair in Phoenix less stressful and more informative.