When looking for Tucson Auto Repair Shops, Doing Your Homework Pays Off

About 27% of car owners are not satisfied nationally and we can assume the same for Tucson auto repair shops says Consumers Reports.  Even among those consumers who described themselves as highly satisfied, one-in-four changed shops within five years.  Tucson is no different.

The reasons for the dissatisfaction boiled down to four:

  1. My car was not fixed properly
  2. The price was too high
  3. They sold me unnecessary parts of service
  4. They treated me poorly

Most of us who have been driving for any length of time can personally identify with these reports.  Very few can say they have used the same repair shop for ten, fifteen, or twenty years.  But those who can have discovered the secret –  find an expert mechanic whom you trust,  let them get to know you and your car and follow their advice.

Sound simple?  I assure you it is not.  I suggest looking for your next car repair shop before you need them.  That way you’ll avoid mistakes caused by being pushed into making a hasty decision

Top 9 things when analyzing the expertise and trustworthiness of Tucson auto repair shops

  1. Ask friends and neighbors if they can recommend a mechanic they truly trust
  2. Check with the Better Business Bureau and the Attorney-General’s office about recent or unsolved complaints.
  3. Do they have ASE certified technicians?  Are their certifications up to date?  Are they certified in what you need? (ex: air conditioning, diesel, drive train, etc)
  4. Certain imports require special tooling and equipment. (Mercedes, BMW, Volvo, Jaguar, etc)  Make sure the shop has the equipment and experience to service it correctly.
  5. Do they have top ratings from their actual customers through an unbiased, third-party source?
  6. Are they Tucson family-owned and operated?
  7. Does the shop and grounds appear neat and orderly?  Are the customer areas and rest rooms clean and comfortable?
  8. Do they offer a warranty on their work?  The minimum you should accept is 12 months/12,000 miles.  Better shops tend to offer better warranties.
  9. Do they operate under a published code of ethics?  Is it easily available for you to read?

But the question is  – who has the time and the resources to do all this?  Answer: very few of us.

One quick (and no-cost) way of finding out whether Tucson auto repair shops meet these standards is to go to NARPRO.com (the network of Neighborhood Auto Repair Professionals).  NARPRO puts shops through an exhaustive battery of 26 tests of expertise, integrity, and customer satisfaction.  Passing grade is 100%.  Only those shops that apply for membership and meet all of our standards are rewarded with a listing on NARPRO.com.  We know these shops have earned your trust – and our guarantee – because we’ve done the research.

In Tucson, the shops that are NARPRO-certified are:

Adams Automotive  (since 1969)

On 4th Avenue Just South of E. 30th Street
2021 S 4th Ave, Tucson, AZ 85713-3598


Albert’s AutoCare Center (since 1950)

 S. Plumer Ave. & 12th Street just south of Broadway
191 S. Plumer Ave, Tucson, AZ 85719


Buck’s Automotive, Inc. (since 1978)

1st Avenue & Wetmore
4260 N 1st Ave, Tucson, AZ 85719


Hardin Brothers Automotive (since 2000)

1.4 miles North of Golden Ranch Road & Oracle Rd in Catalina

16255 N. Oracle Road, Tucson, AZ 85739


 Import Service Center – Asian Car Specialist (Since 1991)

Between Flowing Wells Rd And Oracle On Prince

1040 W Prince Rd, Tucson, AZ 85705-5085


Integrity Automotive (Since 2003)

On Ina, West of Old Father Road
4455 West Ina Road, Tucson, AZ 85741


Integrity Diesel (Since 2000)

On Thornydale, North Of Costco Drive
6621 North Thornydale Road, Tucson, AZ 85741