1. ASE Certified and Experienced Technicians
2. Clean BBB Record
3. Good Credit Rating
4. Clean Restrooms
5. Neat and Clean Waiting Area
6. Minimum 12/12 Warranty
7. Minimum 10 Years In Business
8. Minimum 90% Customer Satisfaction Rating
9. Minimum $1,000,000 Shopkeepers Insurance
10. Minimum 3 Bays
11. More than $5,000 in Inventory
12. Minimum Equipment Investment - $100,000
13. Up-to-Date Equipment in Good State of Repair
14. Satisfactory Complement of Hand Tools
15. Shuttle Service Availability
16. On Time “Free Rental” Guarantee
17. Mandatory Detailed Estimate
18. Commitment to provide Fair Service at Honest Prices
19. Parts Guaranteed to Meet or Exceed Manufacturers’ Specifications – Shop Will
      not use salvaged, rebuilt or knock-off parts unless at the express order of the
      car owner. We will return all removed parts on request.
20. Offer FREE Multi-Point Vehicle Inspection for any NARPRO customer.
21. Honor a 10% Discount on Parts (up to $150) for NARPRO VIP Card Holders.
22. Independently and Locally Owned – Not A Chain
23. Maximum 4 Locations
24. Must submit customer list for random surveys.
25. Conform to All EPA Standards regarding disposal of hazardous materials
26. We will do our utmost to see that no customer complaint goes unresolved. We
      will keep detailed records on any such dealings with customers. We will work
      through the Better Business Bureau or AAA to mediate and adjudicate any
      dispute.