26 Point NARPRO Standards

1. Must Have Experienced ASE Certified & Or Manufacturer Trained Technicians
2. No unresolved Complaints with BBB (Membership Preferred)
3. Good Credit Rating
4. Minimum 10 Years Experience In Business For Manager Or Owner
5. Independent And Locally Owned – Not A National Chain Or Franchise
6. Agree To Provide Detailed Estimates Before Starting Work
7. Must Submit Customer List For Random Surveys Before Being Accepted In The NARPRO Network.  Minimum 90% Customer Satisfaction Rating
8. Agrees To Honor NARPRO's Exclusive “On Time Free Rental” Guarantee, Which Means If Your Car Is Not Ready When Promised They Will Provide a Rental Car For Free
9. Neat And Clean Customer Waiting Area & Restrooms
10. Provide A Minimum 12 Month, 12,000 Mile Warranty On Labor And New Parts
11. Complimentary Shuttle Service 
12. New Parts Guaranteed To Meet Or Exceed Manufacturer's Specifications.  Will Return All Replaced Non-Core Parts Upon Request
13. Agrees To Honor NARPRO VIP Card Holders A 10% Discount On New Parts And A 24 Month, 24,000 Mile Warranty On Labor And New Parts
14. Agrees To Conform To All EPA Standards Regarding Disposal Of Hazardous Materials  
15. Agrees To Utilize NARPRO Customer Satisfaction Surveys Or Supply Their Current Customer Surveys To NARPRO For On-Going Monitoring Of Client Satisfaction Levels
16. Offer FREE Multi-Point Vehicle Inspections Upon Request
17. Maintain Minimum $1,000,000.00 Shopkeepers Insurance 
18. Operate A Minimum of Three Service Bays 
19. Carry More Than $5,000 In Inventory
20. Agrees To Recommend Only Work That Is Necessary & Educate Client On Possible Future Work 
21. Satisfactory Complement Of Hand Tools, Repair & Diagnostic Equipment 
22. Minimum Equipment Investment - $100,000 
23. Up-To-Date Equipment In Good State Of Repair
24. 90% Of Business Derived From Vehicle Repair Services
25. Maximum Of Four Locations On The Network In Same Metropolitan Area
26. Agree To Do Their Utmost To See That A Customer Issue Gets Resolved Quickly & Fairly.  Keep Detailed Records On Any Such Dealings With Customers And Agree To Work With The Better Business Bureau Or AAA (if shop is a member) To Mediate And Adjudicate Any Dispute That Cannot Be Resolved By The Shop